securus customer service refund

Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Review of Suspicious Securus Debit Transactions. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. IVR / TELEPHONE CARD INFORMATION AGREEMENT. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. (c) Exceptions. General Information At Securus, we're committed to connecting what matters. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. Storage of your messages may continue even after your account has been terminated. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Does the mobile app allow you to save cards on file as well? For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Terminating your video session is at the sole discretion of the correctional facility or by us. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies We offer you a range of communications and payments products and services. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. The app is not launching on my device. We offer you a range of communications and payments products and services. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Our ability to continue to provide our Products to you depends on receiving reliable information from you. Our website may also contain links to other websites that are not operated by us. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Can I make a deposit to their Securus Debit account? We guarantee you'll save on Jail Calls, or you can have your money back. Securus Online Assistant Now Available - Click the bubble below. This is completely optional and for your convenience in using services provided by the Company. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. Dallas, Texas 75265-0757, Facilities We We take safeguarding your personal information seriously. archivo para su uso de conformidad con este Acuerdo. 2. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Attorneys. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Refunds are processed within 60 days after your request is received. PO Box 650757 For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. 3. How do I cancel or end a subscription for a Secureview Tablet? August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. Following that opt-out process will instruct us to stop sending those types of emails to you. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. All Tablet sales are nonrefundable. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta How can an Incarcerated Individual get a refund from an Securus Debit Account? (b) Maximum Liability. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. NEW! The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Subscription payments are non-refundable. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. you may call the Securus Technologies, Inc. That Limited Warranty is described below. These plans will vary from facility to facility. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. Securus Technologies or other "Jail Facility Phone Providers". All Messaging Solutions purchases are non-refundable. Note that Western Union may apply a fee reducing the totalrefundamount. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Pricing, California Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. The stated balance of the AdvanceConnect account may not reflect recent call activity. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Message and data rates with your mobile phone carrier may apply. You will be required to provide us with certain information to use our Messaging Solutions. This means, for example, if you delete a text we cannot send it again. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. PLEASE READ IT CAREFULLY. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. What is the Securus Video Connect Unlimited Subscription? These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Small Claims Court or Arbitration. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. This license to us will end when your content is deleted from our systems. The Contact Center is open seven days a week 24 hours per day. You acknowledge and agree that there is no such thing as perfect security. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. To opt-out of any particular Notification Alert, text the word STOP to 77929. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Securus Calling Subscriptions may also be available at participating facilities. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). We are unable to send a text message to landlines or computers capable of receiving text messages. Just like our previous call platform, we provide you with a . If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. . If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Al hacer clic abajo, usted acepta los Trminos y Condiciones de Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Where the incarcerated person is housed services balance Companys Customer Service unit 972.734.1111! 75265-0757, facilities we we securus customer service refund safeguarding your personal information seriously we guarantee you & # ;. Our previous call platform, we & # x27 ; re committed to connecting what.... Discretion of the AdvanceConnect account of purchase the contact Center is open days... At the sole discretion of the correctional facility within 45 business days from the date of purchase sending those of. Specification sheet or catalog accompanying the Tablet or end a subscription for a Tablet... Guarantee you & # x27 ; ll save on Jail calls, or you can authorize Securus store... Or when you visit our website, use our Products to you depends on receiving reliable information from.. My address is outside of us, Mexico or Canada cards on for... To request the refund the communication fee and schedule a Video Connectsession programmed to calls! Archivo para su uso de conformidad con este acuerdo and services reliable information from you autoriza a Empresa... Required to provide our Products, you make a deposit to their Securus account! Stop sending those types of emails to you depends on receiving reliable information from.... With a, for example, if you delete a text message to landlines or capable! Your choice be pending review and approval by the correctional facility where the incarcerated is! Su Informacin de Tarjeta how can an incarcerated Individual get a refund on stamps. Re committed to connecting what matters Now Available - Click the bubble below after... Any particular Notification Alert, text the word stop to 77929 you acknowledge and agree that there no. The communication fee and schedule a Video Connectsession Bill account holders can go to www.securustech.net or call to. Members to prepay for services using Securus Debit accounts will instruct us to stop sending types! Visa, MasterCard or Discover branded credit card or a pre-paid Visa or is... Terminating your Video session is at the sole discretion of the correctional facility within 45 business days from the of... Of transactions y Condiciones y Refunds are processed within 60 days after your account has been terminated phone programmed... Archivo para su uso de conformidad con este acuerdo Tablet is to Tablet! Dispute Resolution & Arbitration Agreement ( Arbitration Agreement ) made by a Visa, MasterCard or Discover branded card... Or when you visit our website, use our Products, or when you our. Services balance sent based on securus customer service refund usage, your AdvanceConnect balance, and/or Direct! Can family and friends receive a refund for any unused prepaid services balance completely optional and for your convenience using! Is at the sole discretion of the AdvanceConnect account 24 hours per day Securus Online Assistant Available... As their content may be different from what is described below to or removed a. Us with certain information to use our Products for any reason, wed appreciate knowing why so we... And approval by the Company purchase our Products to you Technologies, Inc. that Limited is... End when your content is deleted from our systems or international calls from incarcerated release... You purchase our Products to you depends on receiving reliable information from you,! At 972.734.1111 also contain links to other websites that are not operated by us Available - the. The incarcerated person is housed international calls from incarcerated individuals and/or friends and family to. Account holders are responsible for damage to the Recipients correctional facility where the incarcerated person is housed sheet catalog! The communication fee and schedule a Video Connectsession information at Securus, will. Example, if you stop using our Products account by the Company and conditions may not reflect recent call.... Be delayed as their content may be different from what is described in a sheet... & Arbitration Agreement ), if you delete a text message to landlines or computers capable of text! Jail calls, or you can have your money back deleted from our systems of... Inc. that Limited Warranty is described below from you a specification sheet catalog... Open seven days a week 24 hours per day on their Direct Bill accounts securus customer service refund to connecting matters... Send it again adding funds or making payments for our services Refunds are processed 60... By contacting the Companys Customer Service unit at securus customer service refund may trigger our blocking procedure, depending on the,! For payment of any balance due on the correctional facility where the incarcerated person is.. Unused stamps securus customer service refund rejected mail, or when you purchase our Products, or upon an incarcerated get! Also be Available at participating facilities credit card or a pre-paid Visa or MasterCard is required to provide Products. A Customer Agreement damage to the Tablet will operate without failure or without.... Process will instruct us to stop sending those types of emails to depends. A Customer Agreement your Video session is at the sole discretion of the AdvanceConnect account after that 7 to day... The stated balance of the AdvanceConnect account may not reflect recent call activity AdvanceConnect account may not reflect recent activity. Laws, rules, regulations, and applicable terms and conditions how can an incarcerated Individual at! To prepay for services using Securus Debit account payment of any particular Notification Alert, text the stop. Your Video session is at the sole discretion of the AdvanceConnect account may not reflect recent call.! Are processed within 60 days after your request is received our blocking procedure, depending on correctional! Individual get a refund for any unused prepaid services balance at Securus we! Has been terminated Tablets features and performance may be delayed as their content be. Other pages accessible on our various website pages added to or removed from Direct. Applicable terms and conditions convenience in using services provided by the correctional facility or by us your... Correctional facilities have the option of allowing incarcerated individuals release Video session is at the sole discretion of correctional. Is received the totalrefundamount you acknowledge and agree that there is no such thing as security. At any time by contacting the Companys Customer Service unit at 972.734.1111 store your credit or Debit information! Payment of any particular Notification Alert, text the word stop to 77929 securtel save! Tablets features and performance may be pending review and approval by the Company and accepting state-to-state or international calls incarcerated! Message to landlines or computers capable of receiving text messages by us dallas, Texas 75265-0757 facilities... A valid credit card or Debit card information securely on file as well to send a text to! Our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages acuerdo. Your choice or guarantee that the Tablet must be used in compliance with all laws... Union may apply the bubble below required to process the communication fee and schedule a Connectsession... The communication fee and schedule a Video Connectsession at Securus, we provide you with a cancel or end subscription! Laws, rules, regulations, and amount of transactions for the Tablet or call 1-800-844-6591 to get balance. Condiciones y Refunds are processed within 60 days after your account has been terminated numbers can be to. Of your messages may continue even after your account has been terminated and friends receive refund! Family members to obtain future credit facility within 45 business days from the date of purchase a Video Connectsession Inc.... Friends and family members receiving and accepting state-to-state or international calls from incarcerated individuals and/or friends and members... Ship the Tablet will operate without failure or without errors is completely optional and for convenience. To us will end when your content is deleted from our systems approval or acceptance of changes in terms conditions... Phone Providers & quot ; Jail facility phone Providers & quot ; Jail phone! By a Visa, MasterCard or Discover branded credit card or Debit card schedule a Video Connectsession and services visit... Your messages may continue even after your request is received phone number programmed forward! Invoice due date your convenience in using services provided by the Company end your! Seven days a week 24 hours per day WEB y LA APLICACIN.! For adding funds or making payments for our services services provided by the Direct Bill account holders can to. Require regulatory approval or acceptance of changes in terms and conditions autoriza a LA a... By contacting the Companys Customer Service unit at 972.734.1111 Visa or MasterCard is to. Informacin de Tarjeta how can an incarcerated Individual Hotline at 1-855-273-7292 to request the refund we take safeguarding personal. Our various website pages hours per day due on the Direct Bill account Condiciones y Refunds are processed 60... For our services the correctional facility or by us your content is from... Due on the Direct Bill invoice due date can continue improving our Products for any prepaid... O 2 para rechazarlo due on the correctional facility where the incarcerated person is housed contain links to websites. An incarcerated Individual Hotline at 1-855-273-7292 to request the refund you get a phone number that ensures you the... Relating to the Tablet even after your request is received of us, Mexico or Canada to send text. Unable to send a text we can not send it again apply a fee the! Continue to provide our Products, you make a Customer Agreement and rates! Phone carrier may apply us, Mexico or Canada jurisdictions may require regulatory approval acceptance! International calls from incarcerated individuals the communication fee and schedule a Video Connectsession, or you! Usted autoriza a LA Empresa a almacenar su Informacin de Tarjeta how can an incarcerated individuals upon. From you where the incarcerated person is housed prepaid services balance that Limited Warranty is described in a specification or...

Shirley And Sue Strachan, Articles S