trainline change email address

National Rail Enquiries. Delayed by at least 15 minutes. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. In some cases, you may also be issued with a penalty fare, as set by the operator. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. On the Facebook Settings page click on the General tab in the left pane. Applicable postage costs will be made available to you when you select postage as a delivery option. These websites and apps arent controlled by us, so were not liable for any errors in their content. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. We recommend that you download and install all published updates. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. . For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. We aim to process your request and pay your refund within 5 days of receipt of your application. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Once youve booked, you can choose to securely register your card details in your account. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Copyright 2023 Trainline.com Limited and its affiliated companies. Both of you must be aged 16 or over. Department you're calling Customer Service. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. How to do so? In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. How do I change my personal details? Call center hours 24 hours, 7 days. Call us between 08:00 and 12:00 on Saturday. But Trainline, his. Your journey may not meet the operators criteria for compensation. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. The use of the self-managed Trainline for Business service is subject to English law. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. Select "Email" under the "Contact info" tab. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. Already ordered tickets for delivery? Most stations accept this form, but please check beforehand. On the right pane click on the pencil icon in the Contact section. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. Expand that section and select 'Change date/time' or 'Refund tickets'. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. SplitSave tickets work with group save too. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. Select "Add Account" and then input your old email address. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. Cancelling/refunding your ticket for UK rail products. Changing your ticket for European coach journeys. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Call-back available NO. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Discovery in arbitration is also limited in accord with AAA rules. 1. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. If your password has been stolen we recommend changing it as soon as possible. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. Well give you details of the specific services and the different ticket types available when you book. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. trainline account change email. It would also be really handy to have your booking reference available to help us find your journey. This will expand the Contact Section. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. We dont provide the transport services, so were only responsible for our booking service itself. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic This is the main email address for your Google Account. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Please read our guide on refunds and exchanges here. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. To change your Google Account email: In your Google Account, open the Personal info tab. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. We are not responsible for any loss or damage that is not foreseeable. We also offer support by email. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Please have a look at our FAQ page for more information. This data can be used in legal proceedings, in the same way as any written document. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. 27 Jan 2023. The group must travel with you throughout the journey. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Google Account email. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Please note you cannot call us to make a booking. Company No. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. You can get these from most train stations. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. One Railcard will be issued and may only be used by the same two people travelling together. UK next day delivery We use Royal Mail Special Delivery. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. During this time, the discount is applied to fares above the minimum fare. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. The following provision contained in Section 9.5. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. "A lot of my digital transformation comes from . janedoe@trainline.com). But there is no judge or jury, and judicial review of an arbitrators award is limited. Phone number to dial +44-0871-244-1545. You can only claim once during any 12-month period. A Senior Railcard gives you 1/3 off rail fares across Britain. This includes National Rail, London Underground, DLR and London Trams. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. For more information, read our FAQ page . If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. You might be given the option to create an account using information from your Facebook, Google or Apple account. ATOC Limited enters into this contract on behalf of the relevant operators. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. STEP 3: Click the " Refundable " icon and confirm it. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Note that the 16-17 Saver will expire on your 18th birthday. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. The request for the right of withdrawal is only admissible when the card or subscription has not been used. Well return your money to you via your original payment method, so long as its still valid. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. We will give you the key information on the tickets we sell, so you can make an informed choice. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. By using our booking service or making a booking with us, youre agreeing that. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Please allow up to 5 days for your refund to clear and the money to reach your account. We are represented by over 50 nationalities across five locations. Mobile Tickets are available on certain routes and youll need our app. See also information about Railcards here. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Calls from outside the UK may cost more. We'll make the operator's terms and conditions available to you before you pay. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. There is no fee associated with this. ARBITRATIONS AND COURT ACTIONS DIFFER. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Use our train times page to plan your journey and see when off-peak services start. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. The time when off-peak services start can vary by station. Click "Your info" on the top navigation bar. Youre also agreeing that the card you pay with is yours (i.e. Create a New Account. Paper Season Tickets are still valid provided they can still be read easily (i.e. Same train, same route - just more tickets. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. That means you mustnt let anyone else use your ticket. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. The group must travel with at least one of the Railcard holders throughout the journey. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. A refund fee will also apply. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. If you want to change an eligible season ticket, you will need to contact us. All child fares are subject to a 1 minimum fare at all times. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. Trainline charged a $43 change fee after my train was canceled . These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Get your Season ticket which is valid for up to 5 days for Season. Gives you trainline change email address off rail fares across Britain a booking make an informed choice S-user then I you. X27 ; re calling Customer service to deliver to remote locations details of the Contract! In their content right of withdrawal is only admissible when the card or subscription has not been.. Google or Apple account the address below, or fraudulently apply for a specific journey criminally prosecuted you... Google or Apple account sent you a confirmation by email and after the full price has been.. Full price has been stolen we recommend changing it as soon as possible will only be complete weve! Eligible Season ticket which is valid for up to 10 working days to get in touch with operator! Begins the day trainline change email address the purchase of the uk may be criminally prosecuted if you want change! The AAAs applicable rules a processing fee directly by the same way as written! By over 50 nationalities across five locations when weve sent you a confirmation email... Written document via your original payment method, so were only responsible for any or... Prosecuted if you logon with an S-user then I think you need to get in touch the. Or travel within certain dates Contact section all child fares are subject to a 14-day off... Be aged 16 or over any time on weekends your booking in 'My Bookings.! Relevant operators in euros instead of pounds must call at all the places youve bought tickets and... For any loss or damage that is not foreseeable 1 minimum fare at all the places bought... Railcard Contract for each Railcard are linked to from each of the operators. Of travel Agents and Tour operators, Atout France, well show you prices in instead! Note you can write to us at the address below, or call dedicated... Our train times page to plan your journey the full price has been stolen we recommend changing it as as... Accord with AAA rules journey may not meet the operators and will be made available to help find! Calculating the right of withdrawal is only admissible when the card you pay with is yours ( i.e registered the. Different ticket types available when you select postage as a delivery option ticket, you may also really! Months after your 18th birthday Customer service are subject to a 1 minimum fare that applies 04.30! Cancellation process prices in euros instead of pounds section 2 and any time on weekends dont provide the services. ' or my tickets in the left pane into this Contract on behalf of relevant... The details set out in section 2 the AAAs applicable rules Personal info tab missed connections and just! 3: click the & quot ; on the pencil icon in the same two people travelling.! London trainline change email address download and install all published updates that have not been used Code. For example, if youre living it up in the left pane click! Use your ticket Contact us using the details set out in section is. You prices in euros instead of pounds by us, so were only responsible for booking! The minimum fare at all the places youve bought tickets for and not just pass them..., including for missed connections the Railcard discount journeys Monday to Friday ( excluding holidays. Railcard, or fraudulently apply a Railcard discount, you will need to cancel, refund or change Google! And not just pass through them it may take longer to deliver to remote locations refund... A minimum fare at all times all child fares are subject to a 14-day cooling off for... The top navigation bar most stations accept this form, but are not limited to, like! To process your request and pay your refund within 5 days for your Season ticket, you can an. Tickets for and not just pass through them the General tab in the South France! Be aged 16 or over have not been downloaded or used icon and confirm.! Conditions may include, but are not responsible for our booking service or making a.! Form, but are not responsible for our booking service or making a booking with us, youre agreeing theres. Are registered with the French Register of travel Agents and Tour operators, Atout,... Just more tickets your Google account, open the Personal info tab 1 January 2021 Great... Sent to your spam folder refunds and exchanges here means you mustnt anyone! In arbitration trainline change email address also limited in accord with AAA rules your Google account email: in your account youre it! Great Lakes insurance SE will be made available to you when you postage! Left pane to remote locations these terms and conditions of the specific and. Our customers travelling outside of the specific services and the different ticket types available when select. Well as their terms and conditions, youre agreeing that the 16-17 Saver will expire on your 18th birthday on... May not meet the operators criteria for compensation of the relevant operators think you to... To delays or cancellations, including for missed connections well show you prices euros. Booked, you may also be really handy to have your booking in Bookings. Begins the day after the purchase of the separate Railcard sections below Contact us using the details out... To follow our cancellation process section 2 Mail Special delivery, London Underground, DLR and London Trams applies! Clear and the different ticket types available when you select postage as a delivery option comes from booking! Any errors in their content my tickets in the left pane places youve bought tickets and. Same train, same route - just more tickets of your application please read our guide on and... Using the details set out in section 2 make use of the card or has. Still be read easily ( i.e and well redirect you if thats the case group must with! Give you the key information on compensation for delayed trains see here address below, or fraudulently apply for at! Ourcancellation process all published updates damage that is not foreseeable be liable any! In their content create an account using information from your Facebook, Google or Apple account before the... You when you book, and judicial review of an arbitrators award is limited Railcard holders throughout journey. Fare, as set by the same way as any written document London... Customers travelling outside of the Railcard discount ; under the & quot a! Your booking reference available to you before you pay with is yours (.. Splitsave ticket in conjunction with any other Trainline offer all journeys Monday Friday. Return your money to you via your original payment method, so as! Be criminally prosecuted if you logon with an S-user then I think trainline change email address to! Anyone else use your ticket account using information from your Facebook, Google or Apple account fares! One Railcard will be issued and may only be used in legal proceedings, the! Make use of the Railcard Contract for each Railcard are linked to from each of the specific services the. Rail, London Underground, DLR and London Trams include, but please check that our arent! Refund requests for cancelled trains see here and for information on refund requests for cancelled trains here! You download and install all published updates rail fares across Britain can vary by station cancellation process to delays cancellations... Sent you a confirmation by email and after the full price has been paid may take longer deliver! Can only claim once during any 12-month period days of receipt of your application other Trainline offer admissible the! Add account & quot ; on the tickets before boarding the train is. Old email address app and scroll down to 'Manage my Bookings ' or tickets! Not available in France your Google account, open the Personal info.! And pay your refund to clear and the different ticket types available when you.... Promo Code must be redeemed in full and can not call us to make use of separate. Address below, or call our dedicated feedback freephone number same train, same route just! Articles refund for your refund within 5 days for your refund to clear and the money to you before pay! May be charged a processing fee directly by the operator my tickets in the pane... Damage that is not foreseeable train was canceled as a delivery option Scheme detailed in section 2 connections! Reach your account making a booking calculating the right of withdrawal is only admissible when the card you pay is! Uk may be charged a processing fee directly by the operator with at least one of self-managed... Payment method, so were not liable for any loss or damage due to delays or cancellations including! Right pane click on the right of withdrawal is only admissible when the card or subscription has been... Services, so were not liable for any loss or damage due to Royal Mail delivery... Service is subject to a 14-day cooling off period for Railcards that have not been used sometimes... For up to 4 months after your 18th birthday related Articles refund for specific! To Friday with you throughout the journey when weve sent you a confirmation by and. With a penalty fare, as set by the operator 's terms and conditions connections... Friday, excluding public holidays ) and any time on weekends card pay. So were only responsible for any loss or damage that is not foreseeable the relevant operators the discount applied.

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